There are over 3.7 million homes and businesses in Scotland and Southern England that receive gas and electricity from the SSE. Their main depots are in Portsmouth, Inverness, Perth and Reading.
SSE employs more than 4000 people who handle and act on, in some form or another, 1,500 calls a day. The company is listed on the London Stock Exchange and the FTSE 100 index (Financial Times Stock Exchange).
Customers can be confident of a safe and protected electricity supply all year long because the SSE monitors the weather forecasts. This will help them to predict an influx of electricity usage and also where and when damage to the supply might occur.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
To service millions of people with their gas and electricity the SSE is certain to receive many complaints about all sorts of things. The complaints can range from incorrect bill charges to meter mix-ups, from no hot water to last minute appointment cancellations.
Calling the SSE customer services helpline- and what you should think about before you pick up the telephone
They are also widely criticised for their customer service, or lack thereof. Mostly for taking a very long time to answer calls and the staff that answer are not knowledgeable in the workings or procedures of the company.
Customers can make a complaint by calling: Scottish and Southern Electricity Networks: 0800 980 1395 or Scottish Hydro Electric Transmission plc: 0800 980 1394 between the hours of 8am and 8pm Monday to Friday and also from 8am to 5pm on Saturday.
Other ways to contact SSE
If a customer prefers to contact SSE via email they can do this at by using one of these email addresses:
A hand written letter can be sent to one of the addresses listed or if a customer would like to visit in person to make a complaint they can visit:
Customer Relations Manager (South)
Distribution, Walton Park, Walton Road, Cosham, PO6 1UI or
Customer Relations Manager (North)
Distribution and Transmission, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
There Are Many And Varied Reasons For SSE Complaints…
Clients of SSE can also contact SSE customer services in relation to concerns with sales people who are too pushy and try unscrupulous ways of convincing clients to change their plans.
Some people feel that their contracts are changed without their consent after they have been harassed into a conversation they have no interest in. SSE would want to hear about these complaints so that they can put measures into action to stop this sort of behaviour from there staff members.
SSE likes to get a resolution to problems resolved as quickly and calmly as possible. To have both parties satisfied and happy is the desired outcome. Anyone who has an issue with Scottish and Southern Electricity should not hesitate in calling a SSE contact number.
Calling SSE customer care in the UK
A marketer that is misleading needs to be reported and made known to SSE. Any misleading information is detrimental to the company and SSE needs to be made aware of marketers abusing the system.
Gas and electricity rebates and discounts that are not being applied correctly to eligible accounts is another problem. This can be sorted out by calling a SSE phone number. A dissatisfied customer can then make there complaint to a customer service operator.
Sometimes there are errors with meter readings. Any queries a customer has regarding a reading should have no hesitation in calling SSE customer services. Failing a solution being sorted out over the phone, a ‘meter reader’ should be sent back to the address promptly to sort the problem out.
How to get the assistance you need from the SSE phone number
Another predicament that can be handled by customer service is if the supply of gas or electricity, or both, is of bad quality, as in weak or interrupted. A simple phone call to a Scottish and Southern Electric customer service operator is the best way to deal with it. The required actions will be put into place to ensure the quality is 100% very quickly.
If there are any problems to get a supply of gas or electricity connected to a home or business, the customer should call a SSE phone number. The SSE would resolve to have the circumstances surrounding the problem fixed immediately.
Those Reasons Will Be Resolved When A Customer Communicates
If a customer is not happy with the help, or lack thereof, that they get from a customer service adviser, they can ask to speak with either a manager or a specialist team member. Either of these will attempt a resolution by 8pm the next working day.
The next step for a complaint that has not been satisfactorily dealt with is to contact the ‘head’ of customer service team. This person will conduct an independent internal review and at the end of 5 working days should have the answer to the complaint. To contact Head of Customer Service Team, email:
Phone: 0345 071 9853, online use the complaints form or write to Head of Customer Service Team, PO Box 7506, Perth PH1 3QR
If a customer is not happy after 6 weeks from the original complaint, the next step is to contact the Ombudsman Services: Energy, and this could lead to an apology from SSE and compensation. Contact the Ombudsman Services: Energy by phone: 0330 440 1624, textphone: 0330 440 1600 email: firstname.lastname@example.org or website: www.ombudsman-services.org/energy
For anyone that has any problems with SSE there helpline number is: 0345 071 7800. The call centre is sure to help the customer direct any complaints they might have to the right area of expertise. This number is open on Monday to Friday from 8am to 8pm and on Saturday for 8am to 2pm.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road