Founded in 2008 in the US, AirBNB is a site that allows users from all over the world to list and share their residential properties to guests for a fee. The duration of the lease can range from a day to a few weeks. Even though it was founded less than a decade ago, the company's services have attracted millions of users and it now boasts around 3 million listings and operations in almost all countries. As a large online company serving millions of users worldwide, AirBNB receives numerous queries and complaints from it users daily. The company understands that making it easier for users to lodge complaints with them is the first step to having an excellent customer care service that is responsive to the needs of the customers. Here is a look at some of the most common complaints that AirBNB's customers usually lodge with the company as well as the means they often use to make the complaints.
Use our call connection number to be patched through to the AirBNB contact number, and speak to a member of their UK customer service team now.
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If you would prefer to call AirBNB directly, here are some of the departments you may wish to contact.
|AirBNB DEPARTMENT||PHONE NUMBER|
|AirBNB customer service||020 3318 1111|
|AirBNB complaints||020 3318 1111|
|AirBNB reviews||020 3318 1111|
|AirBNB emergency number||Click Here|
|AirBNB London||020 3318 1111|
|AirBNB accounts||020 3318 1111|
|AirBNB technical support||020 3318 1111|
|AirBNB cancellations||020 3318 1111|
|AirBNB Head Office||020 3318 1111|
|AirBNB corporate||020 3318 1111|
Common AirBNB Complaints
When a host lists their property on the AirBNB website they include the prices that guests will have to pay per night. However, sometimes guests get charged more than the amount listed on the website. This is majorly because of unscrupulous hosts who have no misgivings about arbitrarily raising their charges once they realize that the guest is desperate for a room to stay. When their options are limited such as when they are in a foreign country they don't know well or when nearby hotels are significantly expensive, the guests are forced to pay the overcharged amount. While AirBNB itself highly prizes business ethics, some of its hosts seem not to be bothered by such considerations in their operations.
Cancellations of bookings
AirBNB does not rent out its own properties. It is just a site where those who have a room(s) to spare link up with those who need the room. The company, therefore, cannot prevent hosts from cancelling bookings whenever they feel like. This can be very devastating to customers especially if the cancellation occurs when they have already made the payment or when they are just about to arrive at the host's place. Even though AirBNB takes steps to refund the customers in such cases, there is little else they can do to make up for the inconveniences, frustrations and lost time of the customers.
Hosts going missing
Once a guest has booked a place they often take the contacts of the host to make communication easier. Such contacts include emails and phone number. The guest uses these contacts to communicate with the host on, among other issues, the location of their premises. For a variety of reasons, some hosts sometimes switch off their phones and refuse to answer emails from their guests leaving them stranded.
Disagreements over terms and conditions of stay
AirBNB hosts as well as guests usually have terms and conditions for stay. For instance, there are some guests who are allergic to pets such as cats and dogs and, therefore, demand that the hosts remove them from their premises during their stay. Some hosts, on the other hand, may demand that the guest should not come with children or bring alcohol with them for various reasons. When these terms and conditions are communicated clearly and early enough, there are usually no problems. However, this is not always the case. Some hosts only inform their guests about their terms and conditions when they meet physically. This naturally leads to disagreements especially if the guest is strongly against some of the terms.
These are just a few of the myriad of complaints that AirBNB receives on a daily basis. AirBNB has invested heavily in communication to make sure that when customers have any such complaints they can easily reach the company for redress. Here is a look at some of the tools that customers can use to reach AirBNB any time they have a complaint to make.
Making phone calls
The main AirBNB contact number is handled by the customer care staff at its headquarters in California, USA. However, since it would be almost impossible for AirBNB customer care department at its headquarters to handle all the complaints and queries that AirBNB receives, the company has made sure that there is an AirBNB helpline in every country that it operates in. This allows AirBNB to be more responsive to their customers. While you can easily find AirBNB's local number on the internet, sometimes the number change and the internet is, therefore, not the best place to rely on for finding such a number. What AirBNB does is to send the local number as part of the details in the confirmation email you receive once you make a booking. For instance, if you make a booking for a host in the UK your conformation email will have the AirBNB phone number for AirBNB UK. As explained earlier, the phone numbers might change but currently the contact number for AirBNB UK is +44 203 318 1111. Since the company's customer service department works 24/7, any time you make a call you are sure to get help. However, because of the numerous calls that the department receives, you should be ready for some call waiting that may range from a minute to 15 minutes.
AirBNB can also be reached through its social media sites such as twitter and Facebook. The links for these sites are twitter.com/Airbnb for twitter and facebook.com/Airbnb for Facebook. Since AirBNB is very active on social media, complaints lodged through social media are usually handled very fast.
AirBNB Help center
AirBNB's website www.airbnb.com has a help center which has answers to frequently asked questions. By going through the answers you will find most of the answers to your queries or complaints or the action you need to take to solve a specific problem.
As shown above, the services provided by AirBNB are not problem-free. Once in a while you will be caught in an inconveniencing situation or problem that you need the company to address. The methods discussed above are the most effective and convenient that customers use to reach AirBNB. If you have any problem that you need the company to address, feel free to use any of them.
AirBNB Opening Hours
AirBNB head office postal address
100 New Bridge Street,